Refund & Cancellation Policy

You cannot buy anything on this website. Submitting an enquiry does not create a contract and costs nothing. A contract exists only once you accept our written quotation or sign our agreement.

You may cancel an accepted quotation or contract in writing before work begins. Any deposit or advance payment is refunded, less amounts we have already properly incurred at your request, such as non-returnable materials or custom items already ordered, design work already carried out and site-survey or mobilisation costs that were agreed in writing. We will give you an itemised statement of any deduction.

If you cancel or change the scope after work has started, you pay for work completed and materials supplied or committed up to the date of cancellation, in line with the payment schedule in your agreement. Any payment you made beyond that amount is refunded.

If completed work does not match the agreed scope, or is defective, tell us in writing as soon as you notice. We will inspect it and, where the fault is ours, put it right at our cost within a reasonable time. If we cannot put it right, you are entitled to a proportionate price reduction or refund for the affected part of the work. Defect and warranty periods are those stated in your agreement.

Annual Maintenance Contracts can be ended as set out in the contract, including any notice period. Where you have prepaid for a period of service we have not yet provided, the unused portion is refunded as the contract provides. One-off call-outs and repairs that have been carried out are charged as quoted.

Agreed refunds are paid to the account or card the payment came from, or by another method agreed with you, within the period stated in your agreement or, if none is stated, within a reasonable time after the refund is agreed.

Nothing in this policy limits any right you have under UAE law, including consumer protection law, that cannot be excluded by agreement.

To cancel or request a refund, email info@flaztechnicalservices.com with your name, the project or contract reference and the reason. We will confirm receipt in writing.

Flaz Technical Services
Office 510 B, 5th Floor, Al Barsha Business Center, Al Barsha 1, Dubai, United Arab Emirates
info@flaztechnicalservices.com
+971 56 509 5690
+971 54 292 8360